t-mobile billing

T-mobile sent me a letter with the latest bill saying that they were going to charge £1 a month for itemised billing which had previously been free. The bottom of the letter mentioned that this “represents an increase in our charges above the retail price index figures”. What they don’t tell you is that this means you can quite legitimately (although not hassle free) cancel your agreement with them under their own terms and conditions. I’ve tried ringing customer services up who insist they’d charge me up until september and suprise suprise there is no manager available to speak to. They did say they’d ring back before 10pm tonight though but I’m not holding my breath. An interesting forum discussion has evolved at Money SavingExpert on this problem.


Comments are closed.