Exchange and Avaya voicemail

Whilst the server was down we also took the time out to prove the fact that if a voicemail message is left on the avaya IP Office system whilst the mail server is unreachable, then the user NEVER gets the voicemail. The voicemail box fails to queue the voicemail for delivery at a later date -something that the tech’s didn’t acknowledge as a problem. The fact that users could end up not receiving voicemails or have any trace of them yet the caller knows they left it seems a pretty major bug to me. I’m looking forward to bringing *that* up at the wrap up meeting.