1. If a computer freezes every 20 minutes, is it safe to upgrade the bios (which might solve the problem)? A tricky question and in my case, the answer is no. The computer crashed during the bios update and consequently was Columbus’ biggest doorstop. Fortunately I had made sure the machine was under warranty before I began but still had to endure a 45 minute phone call with Dell as they troubleshooted the call. The last 2 minutes went something like this
Dell: Sounds like you need a new motherboard.
Dell: Sounds like you knew I was going to say that.
The engineer will be on site tomorrow to swap out the part although they asked if I wanted to do it. Very cheeky on their part seeing as though the company is paying for the warranty and the coverage – why do their job for them? That and the engineer can sit and wait whilst the lengthy diagnostics runs and I won’t.
2. If you use Lotus Notes as your mail client and synchronise your databases to the server, it doesn’t synchronise your address book (which doesn’t need a replica on the server either to confuse matters). Instead you go to Actions/Synchronise Address Book. Why you have to do this I don’t know *cough* you don’t have to do that in outlook you know – its all included in the synchronisation/offline capabilities *cough*. I’ve also not worked out how to get that command onto a toolbar so I have one click access rather than going to the menu to do it (or even better to automatically do it). I’ve also yet to work out what they synchronise journal does as I dont see an option for a journal in my notes client – this notes client lark is a steep learning curve.
3. If users complain they can’t see unread email in outlook, make sure that the messages view does NOT have the “Use Group” menu item selected otherwise it is possible to hide last weeks mail, including unread emails, in this one line within the view (and its too complicated for the users to go to the unread emails view)