Sprint – Absoblogginlutely!

A couple of weeks ago I decided to do a wireless upgrade of my Blackberry. It warns you that it will take a couple of hours to do – and also stated that I need to remove some applications as I was running out of memory. This seems to be a common theme with the Blackberry – I don’t know what is so hard about getting Blackberry to store data on SD cards but instead they insist on storing everything on the devices memory – and Windows SmartPhones and Treo’s were no better from my past experience. Anyway – after the upgrade I went to access gmail and initially gmail would just lock up after loading. Thinking a deletion and redownload would fix it, I went ahead and deleted the application. When I went to download it again, the gmail website stated that gmail was not available for the 8830. I knew it was as I’d been using it about 4 hours earlier! I tried several methods of installing and nothing worked. The Sprint website gave me the ability to download my gmail into the main blackberry email application which then meant I had a mixture of gmail and work mail in one inbox. It was also only downloading some of the emails – not what I wanted. I tried searching online and couldn’t find much information and no solutions on this problem.

For some reason I then decided to do another check for wireless update and sure enough, there was another wireless update. Considering the blackberry state couldn’t get much worse I downloaded the new update and voila – gmail was available again. If this happens again, go to Options, Advanced Options, Wireless Update, Check for Updates. I’m now running v4.5.0.186

So far I’ve not seen much difference but yesterday I did see the option to enhance the call quality whilst on a call (but seeing as though I saw this when trying to work out why neither of us on a call could hear each other I don’t think the button really helped!)

The other difference I’ve noticed is that pushing 1 for Voicemail no longer worked and instead the phone asks me to assign a shortcut for the w key. The solution for this is to delete the empty speed dial entry for w and then reboot by pulling the battery out.

One of my clients has 11 sites connected to an MPLS network provided by Sprint and part of that service is proactive monitoring for outages. For the past 3 months Sprint have been unable to contact me when an outage occurs as they cannot update their contact information correctly and when they do contact me (or I call into their support center) they fail to meet their SLA’s of 1 hour on ANY of the many outages we’ve had.
The call I received today is the worst I’ve had. Two days ago one of the lines was disconnected (and Sprint notified). 48 hours later I receive my first phone call from Sprint telling me that there is an outage. 48 hours for a proactive monitor?????? The weird thing is that the ticket stats show they have advised me of the outage but yet again they called the wrong number. I have no idea why they are monitoring a disconnected line but 48 hours to let me know is a VERY slow response time.

Tag Archives: Sprint

Gmail unavailable for a Blackberry 8830 – fixed

Sprint MPLS monitoring sinks to new low levels.