T-Mobile sent me the following email after I complained that I had been hung up on after querying my final phone bill after cancelling the contract due to them increasing the costs…….
>Thank you for your email about your pay as you go package.
Pay as you go? I was on a contract
>As a connection action was not made within 180 days, your mobile number >was suspended and entered a 90 day hibernation period. Examples of a >connection action are:
>1. Crediting your account
>2. Sending a text message
>3. Making a chargeable call
It wasn’t suspended as I was making and receiving calls and you’ve billed me for them which is why I am complaining!
>During the hibernation period you were unable to make and receive calls or >access voicemail.However, you could still call Customer Services on 150.
You can’t call customer services when tmobile cancel the sim card!
>Your mobile number could have been reconnected within the 90 days for a >charge of £10.00. As the 90 days has now passed and the line has not been >reconnected, it has been permanently cancelled meaning any credit remaining >on the account will be lost.
I hope they haven’t cancelled my £150 owing on my contract!
My reply is in the extended entry…will be interesting to see if I get a reply.