We had the misfortune to have to claim for our kitchen table that we moved to the states. The table top had cracked in the move. We filled out the paperwork for the claim and 3 days later got the response back :”We regret to advise that we have to decline payment of your claim for the following reason:The table is not noted on your completed proposal form or on any of the attached sheets, therefore you have not paid to cover the item and cannot claim for it under your marine insurance policy.”
My response back was something along the lines of “what part of H1 – Table do you not understand?” although I was a bit more polite.
Today we got an email saying the cheque had been approved.Makes me wonder how many people give up on their claims as they receive a standard form letter.