This morning I spent 1.25 hours trying to install the drivers for this printer. The user doesn’t have admin rights so I had to use runas when installing the software, but the cd they had was so badly scratched it couldn’t be used. Instead the drivers had to be downloaded. Unfortunately the website has about 10 different drivers and it took two attempts before I could find the drivers that it was after – in this case it was the larger of the two downloads – the 40mb one instead of the nice quick 3mb file.
However after extracting the download, the installation program kept asking for the driver location and the requested driver files were not in the driver directory created when the software was extracted. Instead they were automagically installed in the windows\system32\drivers directory and also located in the root of the extracted software directory. So if you are going to install this software be warned!
I finished the conversation by telling the user that if he even thought about purchasing the same printer again I’d come over and break his legs – it’s not often you can get away with saying that 🙂