I finally managed to get hold of Garmin on Friday afternoon and found out the reason I was having the problem is that the licence code for the software (and the outer packing) was for Garmin City Select. However the dvd was for Garmin City Navigator. Therefore the activation code did not match the software and that is why it didn’t work – it would have been nice if it had told me that. I had to wait about 20 minutes on hold first thing Friday morning but apparently first thing is the best time to ring them. The annoying thing was that I didn’t realise that it was first thing (8am) CENTRAL time – so I had to wait an extra hour before ringing them. Fortunately I had some work that I could do whilst hanging on the phone.