I posted this on my caching blog – Not very happy with Garmin at the moment….
The Legend GPS arrived last night and I eagerly tried to install the software – installing the software on the computer worked great – unfortunately the product activation does not work and I can’t install the maps to the gps. The activation runs through the process, tells me there is an unlock code, but doesn’t actually unlock it. Garmin’s phone support is only open 8-5 – whilst I am working which is useless if they want me to try various things on the computer as I’m not going to be there.
I managed to get lunch at home today so called them – there’s currently a 30 minute wait. So I thought i’d email them – their autoreply on the website states that the response time is 5-7 business days! What sort of response is that to customers? I’ve purchased software that i want to use NOW – not next week.
If you are going to do product activation like Microsoft does, then at least have the support to provide activation 24/7 so your customers can use something they have paid for.