After installing the live toolbar from Microsoft I was really hoping to have the tabbed browser functionality (the only thing I really needed) but unfortunately it didn’t work. I logged a trouble ticket and received instructions to remove the old version and reinstall it. The instructions are in the extended entry, but I only had to remove a couple of toolbars with the windows installer cleanup utility and the msn entries in the registry. After a reinstall, the tabbed browsing option arrived. It’s not as nice as tabbed browsing in ie7 or firefox but neither of those two browsers work well with the Lotus Notes webpages we have to use for work.
A.) Please clear the Windows and Internet Explorer Temp files by using the Disk Cleanup Utility:
1. Click Start, and then click My Computer.
2. Right-click the disk in which you want to free up space, and then click Properties.
3. Click the General tab, and then click Disk Cleanup.
4. Click the Disk Cleanup tab (if it is not already selected), click to select the check boxes next to the files that you want to remove making sure to include Temporary files, and then click OK.
5. Click Yes to proceed with this action, and then click OK.
B.) Then we need to install the Windows Installer Cleanup Utility to get ready to remove any leftover parts or pieces of the Toolbar or it’s add-ins. (For more information you can go to http://support.microsoft.com/default.aspx?scid=kb;en-us;290301)
1. To download and install the Windows Installer Cleanup Utility, go to the following url:
http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe.
2. Choose Save and when asked where you would like to download the file please select Desktop
C.) Once you have downloaded the Windows Installer Cleanup Utility you will need to run it in order to install it.
1. Find the msicuu.exe (you may not see the exe part) file on your desktop and double-click it.
2. Click Next and allow the program to install.
3. After the installation is complete you can remove the file from your desktop to the Recycle Bin.
D.) Now we will need to run the Windows Installer Cleanup Utility
1. Click Start, point to Programs, and then click Windows Install Clean Up.
2. Select the program that you want to remove, and then click Remove. You should select Live Toolbar, MSN Toolbar and any Toolbar add-ins that you can identify.
3. Click OK, and then click Exit.
E.) Once we have made sure that Windows Installer should no longer see the Toolbar or it’s add-ins we now need to remove any traces of them from the registry.
1. On your desktop click Start, and Run, type “regedit” (without quotation”) in the Run box and hit the Enter key on your keyboard to launch Registry Editor.
2. Use the + signs next to folders to expand them.
3. Using the + sign navigate to the HKEY_CURRENT_USER\Software\Microsoft folder
4. Under that Microsoft folder make sure the “MSN Toolbar” and “MSN Apps” folders are not present. If they are then right-click them (using the button on the right-hand side of the top of your mouse) and then choose delete from the resulting drop-down menu.
5. Using the + sign navigate to the HKEY_LOCAL_MACHINE \Software\Microsoft folder
6. Under that Microsoft folder make sure the “MSN Toolbar” and “MSN Apps” folders are not present. If they are then right-click them (using the button on the right-hand side of the top of your mouse) and then choose delete from the resulting drop-down menu.
Steps for the clean boot of Windows XP:
Note You must be logged on as an administrator or a member of the Administrators group to follow these steps. If your computer is connected to a network, network policy settings may also prevent you from follow these steps.
1. Click Start, click Run, type msconfig in the Open box, and then click OK.
2. On the General tab, click Selective Startup, and then clear the Process System.ini File, Process WIn.ini File, and Load Startup Items check boxes. You cannot clear the Use Original Boot.ini check box.
3. On the Services tab, select the Hide All Microsoft Services check box, and then click Disable All.
4. Click OK, and then click Restart to restart your computer.
5. After Windows starts, determine whether the symptoms still occur.
Note Look closely at the General tab to make sure that the check boxes that you cleared are still cleared. Continue to step 6 if none of the check boxes are selected. If the Load System Services check box is the only disabled check box, your computer is not clean-booted. If additional check boxes are disabled and the issue is not resolved, you may require help from the manufacturer of the program that places a check mark back in Msconfig.
If none of the check boxes are selected, and the issue is not resolved, you may have to repeat steps 1 through 5, but you may also have to clear the Load System Services check box on the General tab. This temporarily disables Microsoft services (such as, Networking, Plug and Play, Event Logging, and Error Reporting) and permanently deletes all restore points for the System Restore utility. Do not do this if you want to retain your restore points for System Restore or if you must use a Microsoft service to test the issue.
6. Click Start, click Run, type msconfig in the Open box, and then click OK.
7. On the General tab, select the Process System.ini File check box, click OK, and then click Restart to restart the computer. If the issue continues, the issue is with an entry in your System.ini file. If the issue does not continue, repeat this step for the Process Win.ini File, Load Startup Items, and Load System Services check boxes until the issue occurs. After the issue occurs, the last item that you selected is the item where the issue is occurring.
Note Microsoft strongly recommends that you do not use System Configuration Utility to modify the Boot.ini file on your computer without the direction of a Microsoft support engineer. Doing so may make your computer unusable.
Steps to install Live Toolbar:
1. Please visit: http://ideas.live.com and click on Try It in the Live Toolbar area.
2. Complete any further steps to install the Live Toolbar program.