After ringing Netgear after having no response on the email, and spending 9 minutes on hold I spoke to a techie who said that the problem was likely to do with having a duff power supply. If i installed the usb manager software and got some specific error messages – “Device not recognised” or “DSU not recognised” (or something like that) then the problem was definately a faulty psu. Seeing as though that was the error message I got when I installed the usb software I persuaded him to send me a replacement PSU and I don’t need to send anything back so its a free replacement. The PSU comes from the netherlands so I have to wait a couple of days for it 🙁 Still I’ll be glad to be wireless again! The daft thing is that the phone techies don’t have access to the emails that are sent to the tech support address!