T-Mobile sent me the following email after I complained that I had been hung up on after querying my final phone bill after cancelling the contract due to them increasing the costs…….
>Thank you for your email about your pay as you go package.
Pay as you go? I was on a contract
>As a connection action was not made within 180 days, your mobile number >was suspended and entered a 90 day hibernation period. Examples of a >connection action are:
>1. Crediting your account
>2. Sending a text message
>3. Making a chargeable call
It wasn’t suspended as I was making and receiving calls and you’ve billed me for them which is why I am complaining!
>During the hibernation period you were unable to make and receive calls or >access voicemail.However, you could still call Customer Services on 150.
You can’t call customer services when tmobile cancel the sim card!
>Your mobile number could have been reconnected within the 90 days for a >charge of £10.00. As the 90 days has now passed and the line has not been >reconnected, it has been permanently cancelled meaning any credit remaining >on the account will be lost.
I hope they haven’t cancelled my £150 owing on my contract!
My reply is in the extended entry…will be interesting to see if I get a reply.
Stop talking absolute rubbish and CHECK THE FACTS! I was on a contract, that i cancelled because you increased the charges above the standard rate.
It was not a pay as you go, I made phonecalls (which if you read my complaint I am querying as these were free on the 750 minutes included per month).
Please immediately pass to someone who can actually read, look up account data and action my refund!
Comments
Think yourself lucky you are not with 3 video mobile. I’ve had 7 bills now, and only 2 have been correct. I’ve been disconnected for non-payment of a bill that I never received, even though I called them daily for 5 weeks asking for the missing bill, which they now acknowledge was never sent. I’ve had the ASA involved, Ofcom involved and now have a phone number direct to their executive office because they are still screwing up on me.