I got a quick response from TimeWarner, with contact details, about my complaint apologizing for the “delay”. I really don’t think 4 months counts as a delay, neither do the excuses that I was told. Will be interesting to see if the formal letter ever shows up. For anyone else having issues I strongly recommend complaining to the Better Business Bureau, after all they may actually do something if the entire customer base complains!
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I did. I am still waiting to hear back from the BBB. And, to top it all off, there has not been a single day in the past two weeks where the internet did not go down for several hours. I’ll give them two more weeks to get their act straight, then I am switching service providers.