ie8 – Absoblogginlutely!

I was getting the “‘gtLV’ is null or not an object” message when I replied to an email using our Microsoft Online Hosted Exchange email account. Ironically enough, the problem would always occur when I replied to a new email from a Microsoft support engineer. The email would go through but I would get the ” ‘gtLV’ is null or not an object” error message popup on the screen. If I replied to the email again the problem would not occur. A very similar message can be seen in the Microsoft Exchange Server forums where I also posted the provided solution.

After many emails to the very patient support tech at Microsoft (as I would reply and then send an email to let him know if the reply worked or not) we escalated the ticket and I got back the following resolution.

1. type regedit on command prompt or run
2. go to: HKCU\Software\Microsoft\Internet Explorer\Main
3. create TabProcGrowth (string or dword) and set the value to 0

This solution worked for me. From what I can see at the ie8blog this has the side effect of reducing the protectedmode protection and I think the browser tabs use the same process rather than running in seperate processes. This is a slight downside, but I doubt many users will care – they’re more than happy to have OWA working.

We rolled out IE8 to a customer earlier this week and promptly found their company website didn’t work in ie8 (despite some users having had IE8 for several months). An imagemap that they use for navigation did not show up in IE8 on internal computers. The weirdest thing is that all the computers at their office had the problem yet none of our computers or some other computers we tried could reproduce the problem.

After trying many technical solutions I passed it to our web developer who very quickly came up with a bug in ie8 and content produced by Publisher

“Publisher HTML output uses some very large numbers for object coordinates. This behavior has worked in the past. However, Internet Explorer 8 does not support such large coordinates. This is because some precision was moved from the most significant end to the least significant end of the coordinate variables to allow for sub-pixel layouts. Therefore, when large coordinate values in Publisher HTML output are run through Microsoft Dynamic HTML, the values are truncated. This behavior causes significant problems when Publisher HTML is rendered in Internet Explorer 8.”

Sure enough – saving the files within Publisher 2007 sp2 fixed the issue.

Tag Archives: ie8

Fixed – ‘gtLV’ is null or not an object when replying to an email from OWA

Imagemaps (navigation) broken in IE8 – fix