BT’s 192 closes on Sunday which means there will be hundreds of people who have no idea how to find out Directory Enquiries. Apparently there are about 17 different companies now providing this service, all beginning 118, all charging by the minute (a REAL incentive for them to provide a quick service – I don’t think) and all charging using different mechanisms such as per second, per minute, minimum charge plus per second, etc.) To aid the confused, BBC news has a page explaining the new 118 options