More thoughts on desknow.

Having played with this a bit more tI’ve found that it produces a sig at the bottom of the email to say that the email has been sent using desknow. I’ve not found anywhere in the documentation that is provided with the system which says exactly what is crippled/changed in the free version as opposed to the licenced version. The information on services that are crippled just says it will stop working “after a short while” – not very helpful.
One good thing is the messaging service that is built in – theres also the ability to send a message to everyone that is currently attached to the server although I am not sure if this would be disabled after the trial period is finished.

This lack of information is similar to a favourites synchronisation program I found on the web the other day – this allowed you to synchronise favourites between browsers and computers (although it didn’t seem to be synchronising my firebird favourites properly). It took me a long time searching on their website to find that the software was timebombed to stop working after 30 days unless you paid $50ish, which is an extortionate amount to pay for synchronising bookmarks! This is rather misleading as the main page trumpeted the free software with no smallprint or asterix’s to say “we wait until you are hooked on our app before making it really clear that you hafve to pay”. Having said that the email they sent welcoming you to the service did mention the time bomb but not on the website, which is where you are first hooked in.


  1. Dario Scopesi

    I was just reading your comments on DeskNow.
    DeskNow clearly lists what features are considered ‘Professional’ and what are considered ‘Free’.
    This is available by clicking on the Help link and then on the ‘License information’ link.
    A comparison table is also available at

    However, following your experience we’ll try to make the information more prominent.

  2. Me

    took 5 clicks to find this information on the main website by following a “logical pattern”.Main page – Features – Detailed Information – features – download – more information, and then yes – you do get the information.
    However, I just downloaded the exe file and was looking at the information in the product itself, testing in an offline environment so didn’t have access to all the details that are on the web.

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