In the past couple of weeks I have blogged my thoughts about two pieces of software – Awasu and Zempt. Within 24 hours I’ve had posts from either the writers or users of the software updating me or asking for further comments on the software. This has been due to them monitoring services such as technorati and all the other blog consolidation services. This is what you call customer service and has gave a very good impression of the product and also the ability to update any misunderstandings users of the products actually have. Maybe Microsoft should take note! On the other hand, my experience with Netgear is that I had to wait other two days for a response to my email asking for support and only when I rang them up did I get a (very satisfactory) response to my problem. Spot the difference! I guess it would probably be a lot harder for Netgear or Microsoft to monitor individual blogs and post feedback on them due to the numbers involved – after all a lot more people have Microsoft or Netgear products than Awasu for instance.
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>>> after all a lot more people have Microsoft or Netgear products than Awasu
Well, we’re working on that. Once we get those kinds of numbers, we’ll probably treat you all with total contempt but until then, we will try to keep the support good 🙂