Discovered yesterday that there is a pipex support website (and forums) and Pipex are also now doing a monthly newsletter. They also now provide freephone access to the internet if broadband is unavailable due to a fault on the line.

Pipex support sent me a reply to an email I sent them 19 days ago. In it they wrote “Dear Customer:
Thank you for your email. Please accept our apologies for the delay in replying. Are you still having the same problem or has it been resolved? Please advise either by replying to this email or by
calling us on the number below.”

I wonder if it will take them another 19 days to read the follow up email I sent to say it was fixed on the same day and another 19 to reply to the snotty email I just posted saying this is a really poor level of response (and its not the first time either).