This is NOT what I call customer service. Streets Online are not going to sell books anymore – fair enough – but to cancel orders that are outstanding seems a bit draconian and certainly not a customer satisfaction move – “Should you have any outstanding orders for books on your account, we will not be able to fulfil them. These orders will be cancelled and you will, of course, not be charged for these books. Please accept our apologies for any inconvenience this may cause ”