I got the same email as the one you mentioned and even a customer number but since then…nothing. have you heard anything since? I’ve even emailed them twice but had no reply. I’d appreciate your feedback.
Thanks, Keith.
dave
Got one of these yet
Tuesday, 06 April 2004
Dear Mr xxxxxxx,
Your Free PC pre-registration, customer number: xxxxx
We regret to inform you that we are unable to fulfill your application at this time.
As you may know, Metronomy’s launch generated considerable media interest, and we received an excellent response from households wishing to take part in the scheme. However, we have also received information to suggest that a minority of applicants do not intend to operate within our standard terms and conditions, resulting in the potential theft of the computer.
Whilst we have invested considerable resources into developing highly secure business processes and technology, the high cost of each PC means that we must control our exposure at this stage.
As such, we have reluctantly decided to release only a limited number of PC’s in the first instance, in order to fully test our security procedures and technical infrastructure before a wider roll-out in the Autumn. Unfortunately, we will be unable to progress your application until then.
Should you wish us to remove your details from the waiting list, please click here: [email protected] and return the message, remembering to include your customer number. Otherwise, you will be contacted later in the year with further information.
We recognise that our concerns apply to only a minority of applications, and regret any inconvenience that this may cause to bona-fide customers, but feel this is the best course of action to protect the long-term interests of the business and ensure that the offer can be available to all who want it in future.
Comments
I got the same email as the one you mentioned and even a customer number but since then…nothing. have you heard anything since? I’ve even emailed them twice but had no reply. I’d appreciate your feedback.
Thanks, Keith.
Got one of these yet
Tuesday, 06 April 2004
Dear Mr xxxxxxx,
Your Free PC pre-registration, customer number: xxxxx
We regret to inform you that we are unable to fulfill your application at this time.
As you may know, Metronomy’s launch generated considerable media interest, and we received an excellent response from households wishing to take part in the scheme. However, we have also received information to suggest that a minority of applicants do not intend to operate within our standard terms and conditions, resulting in the potential theft of the computer.
Whilst we have invested considerable resources into developing highly secure business processes and technology, the high cost of each PC means that we must control our exposure at this stage.
As such, we have reluctantly decided to release only a limited number of PC’s in the first instance, in order to fully test our security procedures and technical infrastructure before a wider roll-out in the Autumn. Unfortunately, we will be unable to progress your application until then.
Should you wish us to remove your details from the waiting list, please click here: [email protected] and return the message, remembering to include your customer number. Otherwise, you will be contacted later in the year with further information.
We recognise that our concerns apply to only a minority of applications, and regret any inconvenience that this may cause to bona-fide customers, but feel this is the best course of action to protect the long-term interests of the business and ensure that the offer can be available to all who want it in future.
Yours sincerely,
Jacco Van Seventer
Customer Operations Director