After my dreadful experiences with ebuyer, I sent an email to ebuyerdotcon with details. Ebuyer have now sent a solicitors letter to ebuyerdotcon asking him to cease and desist on his domain name and complaints. It’s interesting that this came to light this weekend as there has been a lot of news over this week about the rights of bloggers in the US to give their opinion under Freedom of Speech, and also not to get sued for libel either. Wired posted about this last Tuesday. Unfortunately this blog is based in the UK, but I think that ebuyer would have a major problem if they tried to take this any further. After all, they don’t really want all their disappointed customers brought in as witnesses do they?
Comments
Can’t believe what I have read at ebuyerdotcon. How can they get away with it when the Sale of Goods act http://www.dti.gov.uk/ccp/topics1/facts/salegoodsact.htm and distance selling http://www.asa.org.uk/the_codes/show_codes.asp?clause_id=1653 regs (esp 42.5) are so clear to understand.
They have to bear the brunt of shipping costs both ways if a customer decides to return goods because they are faulty or not as described.
Hasn’t anyone taken them to the small claims court? You can do it online http://www.courtservice.gov.uk/mcol/index.htm
Or from personal experience just threaten them with the sale of goods act 1994 (as amended) sorts them out pdq.
I have used them numerous times. They never answer enotes within 24 hrs and deliveries are always late! They survive only on mans instinct to get a bargain. We all learn in the end and stop shopping with them,but for every one who stops a sucker joins!