I had the good fortune to get through to Symantec support in under a minute this afternoon – probably because there tech’s can’t actually do much as their licensing portal is down. For some reason the system doesn’t actually bother to tell you this, even after you spend ages filling in all the details they need and hitting the final submit button. It would be nice if they put a notice at the login screen to say that the server is down, don’t bother wasting 30 minutes to get a serial number so that you can install the product you’ve purchased and use it!
Grrrrr