I’ve finally got Kristen’s ipod to work after several days (a week on and off). The symptoms were that upgrading the ipod (at itunes prompting) would just result in a hang of itunes as would a restore. I was also getting messages such as The ipod “Ipod” cannot be updated. The required folder cannot be found. The ipod “Ipod” cannot be updated. The disk could not be read from or written to.
I solved the problem by doing all of the items below. (Note that if you are going to follow these instructions, make sure you have a backup of your ipod or don’t mind loosing the data on it!)
- Copy the data from the ipod drive in windows to a temporary location on the pc’s hard disk and then format the ipod by right clicking on the drive in explorer, choosing Format and then doing a quick format (You may need to ensure that the drive letter that Windows sees is a unique one to the drive. If this is needed, right click my computer, choose manage and then go to disk management. Right click the larger ipod disk and choose change drive letter)
- Uninstalled itunes and rebooted
- Deleted %appdata%\Apple Computer\Itunes and %temp%
- Reinstalled itunes
- Delete the temporary copy of the ipod data
When I launched itunes it all seemed to start working properly – Kristen will be pleased.
Interestingly is that when I formatted the ipod, after the pc reboot there were files and directories back in the drive -I guess the ipod autoloads its OS from the hidden partition on the disk.