I checked on Dell’s website yesterday for the latest wifi drivers for the Inspiron 600m to fix the widely reported vulnerabilitys. Dell has a driver available but when you download the file, you can extract the files from it. However double clicking on the setup program causes the dellinfo.exe program to crash followed by a message stating “Error – This installer does not support installation on this computer.”
So far I’ve chatted with about 3 people on the dell chat program. The scary thing was when a tech asked me “Why is it your downloading the driver if the wireless card is ok?” – I had to (patiently) explain that I’m trying to download a driver to patch the critical vulnerability that is (from the readme) “Urgent = Dell highly recommends applying this update as soon as possible. The update contains changes to improve the reliability and availability of your Dell system.”
His solution was to send me the driver cd but we got cut off before we managed to exchange shipping address’s.
I checked the driver on another inspiron 600m this morning and the dellinfo.exe crashed on this machine but it tried to install the drivers but failed to do so with 2 more crashes that were reported to microsoft.
I tried chat this morning and the tech stated that the driver may be corrupt and I would need to contact customer care to report this. I called the customer care line 1 800 456 3355×7241969 who then after not understanding a word I was talking about put me through to support who then told me that they had put me through to the wrong department and I’m now on hold again – awaiting to put me through to the wireless support card. They can’t support me as apparently someone else installed the driver “2 hours ago” and therefore the download must be ok. A conference call to hardware support was the next step. Unfortunately hardware support were too busy to answer the phone so the tech guided me to the intel website and I downloaded the driver from the driver page on intel.com. Whilst I was downloading this driver my boss tripped over the phone cable, pulled the phone off the desk and hung up – I let out an involuntary wail as it was the end of 90 minutes with “technical hold support”. However the wireless drivers from Intel loaded ok but interestingly the windows driver version is the same as the version that I was currently running (18.104.22.168), but the Intel Wireless software (an alternative to Windows Wireless configuration utility) was upgraded a couple of versions to 10.5.0.3.
Note that if you scroll down on the driver page you can actually just download the windows driver by itself (something I should have done as I don’t use the IBM configuration software as the Windows Management software is easier to use as it is standard across all the laptops.