Comments on: Microsoft Volume License site practically useless at the moment. http://absoblogginlutely.net/2009/12/microsoft-volume-license-site-practically-useless-at-the-moment/ Fri, 11 May 2012 01:58:28 +0000 hourly 1 http://wordpress.org/?v= By: Andy http://absoblogginlutely.net/2009/12/microsoft-volume-license-site-practically-useless-at-the-moment/comment-page-1/#comment-1744 Andy Wed, 30 Dec 2009 02:35:46 +0000 http://absoblogginlutely.net/?p=2830#comment-1744 DM the <a href=" http://twitter.com/Microsoft_VLSC" rel="nofollow">VLSC</a> team at with your details - they should be able to help - they were a lot more efficient than waiting hours on hold. DM the VLSC team at with your details – they should be able to help – they were a lot more efficient than waiting hours on hold.

]]> By: Jason Walters http://absoblogginlutely.net/2009/12/microsoft-volume-license-site-practically-useless-at-the-moment/comment-page-1/#comment-1743 Jason Walters Tue, 29 Dec 2009 20:10:03 +0000 http://absoblogginlutely.net/?p=2830#comment-1743 Actually I'm still waiting to activate an MSDN license I purchased in Novemeber to renew my subscription ending 11/30, in the mean time my subscription has lapsed. I've called MS VLSC because the new agreement still won't show up in the new site, and adding it generates errors. I've been calling every day, and waiting on hold for about an hour each time. They've escalated the case, and I'm still waiting because there's no word back from the escalation team. In the mean time I can't access my MSDN for the last month. I've called CDW multiple times, and there doesn't appear anything they can do from their end. Actually I’m still waiting to activate an MSDN license I purchased in Novemeber to renew my subscription ending 11/30, in the mean time my subscription has lapsed. I’ve called MS VLSC because the new agreement still won’t show up in the new site, and adding it generates errors. I’ve been calling every day, and waiting on hold for about an hour each time. They’ve escalated the case, and I’m still waiting because there’s no word back from the escalation team. In the mean time I can’t access my MSDN for the last month. I’ve called CDW multiple times, and there doesn’t appear anything they can do from their end.

]]> By: Dale Unroe http://absoblogginlutely.net/2009/12/microsoft-volume-license-site-practically-useless-at-the-moment/comment-page-1/#comment-1691 Dale Unroe Fri, 11 Dec 2009 16:22:23 +0000 http://absoblogginlutely.net/?p=2830#comment-1691 I started waiting on Tuesday 12/8 to add a purchased license under my account by "requesting permission" through this new Volume Licensing Service Center interface; however, it would not accept my license number though it was accurately copy and pasted multiple times. Much time wasted on India phone support from the VL Team. Also spoke to someone from another team who confirmed this was a known chronic problem. As far as I am aware it is still broken as of now 12/12 noon -5 GMT. Yes I too find it frustrating that a technical company such as Microsoft doesn't know how to post a simply message on their landing page informing people that they are having problems and are aware of the problem ...check back later ...etc. Their professionalism and thorough communication is grossly lacking. I started waiting on Tuesday 12/8 to add a purchased license under my account by “requesting permission” through this new Volume Licensing Service Center interface; however, it would not accept my license number though it was accurately copy and pasted multiple times. Much time wasted on India phone support from the VL Team. Also spoke to someone from another team who confirmed this was a known chronic problem. As far as I am aware it is still broken as of now 12/12 noon -5 GMT.

Yes I too find it frustrating that a technical company such as Microsoft doesn’t know how to post a simply message on their landing page informing people that they are having problems and are aware of the problem …check back later …etc. Their professionalism and thorough communication is grossly lacking.

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